Delete account
Your Global Resident account — in the app and on globalresidenteu.com — can be deleted by you at any time, without contacting support. Deletion is permanent: the data cannot be restored afterwards.
How to delete your account
- In the app: open “Home” and tap “Delete account” at the bottom of the screen.
- On the web: sign in at globalresidenteu.com and press “Delete account” at the bottom of the page.
- Confirm with your password — it protects the account from being deleted by someone else on an unlocked device.
- The account is deleted immediately upon confirmation.
What is deleted
- The account itself: first and last name, email address, phone number, password.
- Residence programme cases together with their stages.
- All conversations with the operator and with the assistant bot.
- Sessions on every device and any unused confirmation links.
- Activity-log records of which staff members opened your case.
What is kept
- The email delivery log: address, timestamp and delivery status. It is needed to investigate complaints and mailing costs, and is kept for 12 months.
- Documents already submitted to the immigration authorities of the destination country are governed by those authorities' rules, not ours — withdrawing them is requested separately through your manager.
If you cannot sign in
- Reset your password with “Forgot password?” on the sign-in screen and delete the account yourself.
- If that does not help, write to globalresident1@gmail.com from the address the account is registered to. Requests are handled within 30 days.